Refund Policy

X TWEAKS PRO — within 7 days of payment

You're entitled to a full refund within 7 days of payment, in either of these cases:

• Your PC's performance didn't improve after applying the optimizations, as shown by the app's FPS measurement before and after.
• A technical problem stops you using the app, and our support team couldn't solve it.

How we confirm it together

So the decision is fair and based on numbers rather than impressions, we rely on:

• The app's measurement report before and after, on the same game with the same settings.
• The app's system report, copied with one click.
• When needed, a short remote session with your consent, where our team looks at the case and tries to fix it.

Eligibility

• The optimizations are applied by the app as they are, and not undone before measuring.
• No other optimizer or tweak runs on the PC at the same time, so settings don't conflict.
• The PC is free of hardware faults and overheating — no software can fix those, and we'll point you to X CARE.
• The purchase was made through official X TWEAKS channels.

How to ask for a refund

1. 1Message us on WhatsApp or at contact@xtweaks.net within 7 days of paying, with your receipt and a short note on what happened.
2. 2We review your request and try to fix it first — most cases are solved in minutes.
3. 3If your PC hasn't improved or it can't be solved, we refund you in full to the same payment method, and the activation code is cancelled.

We reply within 48 hours, and the money reaches your account within your bank's or payment provider's processing time.

X TWEAK — remote tuning

• We measure performance before and after the session in front of you, and that report is the reference.
• A guarantee by tier — Prime 3 days, Rise 7 days, Myth 14 days: if performance slips or the tuning causes a problem, we fix it at no cost.
• If the report shows no clear improvement, we refund you in full when you ask within your tier's guarantee period.
• A refund doesn't cover settings changed after the session, another tweak installed, or hardware limits we explained before starting.

X FIX — remote repair

• A 7-day guarantee on every tier: if the same problem returns, we fix it at no cost.
• If we can't solve a software problem, we refund you in full.
• If the cause turns out to be a hardware fault, we tell you plainly, the diagnosis is the service delivered, and we point you to X CARE.

X CARE — a guarantee on every visit

If the same problem returns within the guarantee period, we fix it at no extra cost:

• Prime: 7-day guarantee.
• Rise: 14-day guarantee.
• Myth: 30-day guarantee.

The guarantee doesn't cover new faults unrelated to the visit, breakage, liquids or impacts afterwards, or the PC being opened by someone else after us. Spare parts are covered by the manufacturer's warranty.

General terms

• The refund is the amount you actually paid, returned to the same payment method.
• A refund is granted once per customer and per PC, for the first payment of a plan only; renewals are not refunded.
• When a refund is confirmed the plan stops and the activation code is cancelled; the app switches to Free the next time it is online.
• Refunds don't cover a change of mind after use, or requests made after the period ends.
• Activation codes that were shared, sold, or used on more than one PC aren't refunded and are cancelled.
• Opening a bank dispute before contacting us cancels the activation code immediately — reach us first; it's faster.
• We may decline requests where fraud or misuse of the guarantee is shown.

Contact

X Tweaks — contact@xtweaks.net